Privacy Policy
At Anello, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the IT Act 2000.
1. Information We Collect
To process your orders and provide a seamless shopping experience, we collect the following personal information:
- Name: For identity verification and addressing your orders.
- Email Address: For sending order confirmations, OTPs for password recovery, and invoice details.
- Phone Number: For delivery updates, courier coordination, and support queries.
- Delivery Address: To deliver your handcrafted rings to your doorstep.
- Pincode: To verify serviceability and estimate shipping delivery dates.
2. How We Use Your Data
Your personal information is strictly used for the following purposes:
- Order validation, packaging, and fulfillment.
- Secured shipping and delivering products directly to your location.
- Sending automated OTPs for secure login and account recovery.
- Providing active customer service and addressing your inquiries.
- Sharing vital shipping updates or status notifications.
3. Third-Party Data Sharing
We do NOT sell, lease, or rent your personal information to third parties. We share data only with trusted partners necessary for order shipping:
- Logistics Partners: We share your name, address, phone number, and pincode with verified delivery partners (such as Delhivery, BlueDart, or India Post) solely for shipping and logistics purposes.
- Regulatory Bodies: We may share details if required by Indian law or to protect our legal rights in connection with fraudulent activities.
4. Cookie Usage
Our website utilizes cookies to enhance your browsing experience, remember your preferences, and maintain checkout session details:
- Essential Cookies: Used to track items added to your shopping cart and remember authentication states.
- Performance Cookies: Help us study traffic patterns to optimize layout performance.
- You can choose to disable cookies through your browser settings, but it may affect certain functionalities of the store.
5. User Rights & Data Deletion
You have full ownership of your personal information. Under applicable laws, you have the following rights:
- Right to access or update your registered name, email, and shipping details inside your account portal.
- Right to request the complete erasure of your personal data from our databases.
- To request account deletion or data removal, please email us directly with your account details. Requests are verified and processed within 30 days.
6. Contact for Privacy Queries
For data deletion requests, privacy queries, or security questions, please contact our grievance officer: